HomeTagsPosts tagged with "CAA"



Following the threat of legal action from the Civil Aviation Authority, Ryanair have committed themselves to emailing the passengers affected by their recent route cancellations.

Over the course of recent days, the CAA have accused Ryanair of misleading their customers by failing to properly highlight their legal rights – a concern which wasn't adequately addressed by the airline.

However, following the threat of legal action and under considerable media scrutiny, the airline have contacted affected passengers, who number in their hundreds of thousands, in order to clarify their legal rights amid the recent chaos.

Passengers have been told they can receive a refund or be transferred on to other flights or travel by trains, buses or car hire – progress in a situation which has been the focus of the CAA’s attention since September 18.

Commenting on developments, Kenny Jacobs, Ryanair's chief marketing office, has assured the public the airline are endeavouring to rectify the matter with immediate urgency.

"We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers," he said. 

"We have taken on extra customer service staff and are moving now to process and expedite all EU261 claims from affected customers," he continued. "We are committed to processing all such claims within 21 days of receipt and hope to have all such claims."

More than 400,000 customers have been affected by the multiple flight cancellations in recents days.



Following the cancellation of thousands of Ryanair flights in recent days, the Civil Aviation Authority have threatened the airline with legal action under the Enterprise Act 2002.

According to reports, the CAA insists the airline have failed to make the rights of their passengers known amid the chaos of multiple cancellations.

It is understood that while an airline is not obliged to pay compensation if they give more than two weeks notice of a cancellation, they are obliged to offer a flight on a another airline and fund the transfers to and from the alternate airports.

According to a report in The Independent, the CAA first contacted Ryanair on September 18 after the airline's chief executive, Michael O'Leary, stated that Ryanair was not obliged to reroute passengers on other airlines.

The CAA now argues that notification provided to the 400,000 passengers affected by Ryanair's cancellations fails to highlight the airline's obligations.

"The email refers only to a reroute on a Ryanair flight and contains no information about the possibility of rerouting on another airline," explains CAA’s chief executive, Andrew Haines.

“It also refers to the possibility of rerouting from different departure or destination airports but fails to inform passengers that Ryanair is obliged to bear the cost of transferring passengers to those other airports.”

According to The Independent, the airline are now seeking to address the concerns raised by the CAA, with a spokesperson confirming: "“We are in correspondence with the CAA ."