Kylie Jenner found herself in some hot water this week when it was reported that her make-up business received an 'F' rating from the Better Business Bureau due to a large volume of complaints being made about the company.
Since its launch nine months ago, Kylie Cosmetics has repeatedly sold out its famous Lip Kits but, according to the Mail Online, it has also earned 137 customer complaints which is why it received the lowest possible grade from America's BBB.
But the teen star has shown she is not about to sit back and watch her cosmetics empire be bashed as she has taken to her website to encourage people to look at the facts.
She wrote: "You guys are the reason I keep going and I'm motivated every day to make Kylie Cosmetics the best it can be."
"I'm continuing to learn and I just want to make everyone happy. Because so many of you spoke out, I'm excited to tell you that the Better Business Bureau has looked at the facts and changed the rating."
"I’ve sold millions of lip kits and any complaint we’ve received to date has been addressed in a timely manner."
"I'm sick and tired of people coming for my business. I love everything about Kylie's Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy."
"I don't want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didn't receive the service they deserve."
Sounds like Kylie is pretty determined to get her business back on track.