It can be a pain in the arse trying to exchange clothes or get a refund – especially if you've bought something online.
And let's be honest, sometimes the shop's customer service team is a dream, and others, well… not so much.
One day, Jay Whalley messaged ASOS on Facebook, and complained in a very creative way; through Eminem lyrics.
It's simply brilliant:
However, Rianna who works for ASOS, had an even better reply:
I think Rianna should scrap the CS job and go straight to Hollywood. A female Enimen? We think so.