Hundreds of New Zealand passengers flying with Air NZ have been forced to spend three extra days in Hawaii, after their plane was delayed due to ‘a faulty indication system’, and they’ve been awarded compensation for their hardship.
The airline issued an apology: “Due to the lengthy nature of this disruption, the difficulty we’ve experienced in adequately communicating with customers and the fact we have repeatedly let them down, we have made the decision that in addition to our unreserved apology we will also be compensating each customer $1000 in either cash or Airpoints Dollars.”
We are SO jealous. Not only did they get to go to Hawaii in the first place, but they got an extended stay for free.
The only way this would happen to us, is if we had decided to holiday somewhere really awful. And it would probably end up costing us money too. SO unfair!